Refund policy

All Onyx & Lane products are made to order and are final sale. We do not accept returns or exchanges for sizing, colour, or change of mind.

However, we've got you covered if something goes wrong. If your item arrives damaged, defective, or incorrect, contact us at [your email] within 7 days of delivery with your order number and a clear photo of the issue. We'll send a replacement or issue a full refund at no cost to you.

We take quality seriously — if it's our fault, we'll fix it.